About the Role:

As part of Opticomm’s systems integration function, the Senior Software Support Engineer is responsible for the design, development, and deployment of our OSS/BSS stack.

This role works closely with internal stakeholders to support project delivery and plays a key role in the ongoing management and improvement of core telco systems.

Responsibilities include but not limited to:

• Design, develop, and manage Opticomm’s OSS/BSS stack.
• Test and integrate new software into the network.
• Collaborate with internal stakeholders to define system requirements.
• Implement application enhancements, upgrades, and improvements.
• Create and maintain automated testing for quality assurance.
• Provide leadership and direction to the application team in support of business operations.
• Maintain and optimise operational support for OSS/BSS systems.
• Review, prioritise, and resolve RSP and internal support tickets.
• Maintain and expand internal documentation and Wiki resources.
• Manage source control and versioning of software.

About you:

The ideal person for this role will have/be:

• A problem solver with strong attention to detail.
• An excellent communicator, both verbally and in writing.
• A self-starter who can effectively manage priorities and time.
• Skilled at working with a variety of stakeholders, both internal and external.
• Adaptable and able to thrive in a dynamic, changing environment.
• A collaborative team player who shares knowledge and skills.
• Innovative, consistently seeking creative solutions to improve on past experiences.
• Proactive in their personal development, continually building skills and expertise.
• Demonstrates integrity, acting with honesty, transparency, and trust.
• Professional in all interactions, maintaining a positive attitude and approach to work.
• Flexible and responsive to evolving business needs, ensuring optimal outcomes and operational targets are met.

Qualifications & Experience:

• Degree in Computer Systems Design, Computer Science, or equivalent work experience.
• Proven experience designing, developing, and implementing software solutions.
• Strong experience with PHP 8 and the Laravel framework.
• Knowledge of wholesale network provider functions.
• Up-to-date frontend skills, including HTML5, CSS3, and a modern JavaScript framework.
• Familiarity with PSR standards, PHPDoc comment styles, and PHP 8 or Hack.
• Experience with Composer and commonly used PHP libraries.
• Hands-on experience developing and implementing APIs (REST, SOAP, etc.).
• Comfortable with Git basics, including clone, branch, commit, and merge.
• Postgraduate qualifications with documented work (e.g., thesis) are highly desirable.
• ITIL and/or Project Management certifications are an advantage.
• Understanding of Continuous Improvement methodologies.

About us:

Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.

At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.

All genders are encouraged to apply.

If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs

Questions about the role to be emailed directly to our HR team at recruitment@unitigrouplimited.com

No recruiters please, we manage our recruitment in-house.