Drive Customer Success and Growth as an Inside Account Manager!

About the Role:

As an Inside Account Manager, you will own and drive the success of our customers. Working with a diverse range of businesses, you’ll build strong relationships, deliver exceptional customer experiences, and grow the value of our existing customer portfolio through strategic, organic growth.

Responsibilities include but not limited to:

• Contribute to a high-performing, winning team culture focused on customer success
• Monitor sales activities and solve challenges to optimise performance
• Engage with a wide range of customers and manage a portfolio effectively
• Understand customer needs and deliver tailored solutions to achieve outcomes
• Manage escalations efficiently, collaborating with key stakeholders to drive results
• Communicate and negotiate across departments to develop quality solutions
• Execute sales plans, including prospecting, qualifying, and closing opportunities
• Develop and maintain a strong sales pipeline using CRM tools
• Provide regular updates on pipeline progress and sales forecasts
• Stay informed on industry trends, competition, and market developments
• Maintain up-to-date knowledge of customer engagement and telecom technology
• Communicate clearly and professionally with management, customers, and support staff
• Build and strengthen relationships with key clients and stakeholders
• Consistently meet and exceed individual and team sales targets

About you:

The ideal person for this role will have/be:

• Empathetic, humble, and always open to learning and growth
• Strong problem solver with excellent attention to detail
• Outstanding verbal and written communication skills
• Self-starter who can manage priorities and time effectively
• Collaborative, able to work seamlessly with internal and external stakeholders
• Adaptable in a fast-paced, dynamic environment
• Team player who shares knowledge and contributes to collective success
• Innovative thinker, always seeking creative solutions and improvements
• Proactive in personal development, continuously enhancing skills and expertise
• Acts with integrity, honesty, and transparency in all interactions
• Presents professionally with a positive attitude and approach
• Flexible and responsive to changing business needs while achieving targets

Essential Experience:

• Previous experience in telecommunications is highly desirable but not essential
• Minimum 2 years in sales or customer-facing roles, demonstrating strong results
• Proven ability to build and maintain client relationships
• Comfortable with prospecting, cold calling, and managing a sales pipeline
• Strong problem-solving and negotiation skills

About us:

Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.

At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.

All genders are encouraged to apply.

If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs

Questions about the role to be emailed directly to our HR team at recruitment@unitigrouplimited.com

No recruiters please, we manage our recruitment in-house.